Frequently Ask Questions

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  • The ePLUS Card is a reloadable prepaid card. It is your personal e-wallet which you can use in several ePLUS partner stores. As a cardholder, you get to enjoy exclusive rewards, exciting freebies, and special discounts and perks from partner establishments.

  • Any individual aged 18 years and above with a valid government-issued or school ID (for students) can avail the card.
    There are two ways to join ePLUS:
    • Fill out the printed application form at the ePLUS booth
      Present a valid ID and pay amount for the starter kit.
      Cards and Items released on-site upon completion of the application process

    • Go to
      Fill out the application form and click Submit
      The system will generate an electronic version of the form, with instructions on how to get the card from the branch.
      Present the reference number and a valid ID at any ePLUS booth.
      Pay amount for the starter kit
      Cards and/or Items released on-site upon completion of the application process

      Membership is valid for 1 year, renewable every year.

  • Enjoy these benefits as an ePLUS Loyalty Member:
    Perks and Privileges:
    Reward Points for every Movie watched
    Complimentary Movie Pass for every 5 different Movie titles
    Complimentary Movie Pass for every 20 points
    Flavored Popcorn for every P500 and P1000 reload via BDO ATMs and LoadXtreme
    Enjoy discounts, freebies and exclusive offerings from our partner merchants

  • Earn movie credits every time you watch a movie in SM Cinema. Members must always pay using the ePLUS card load to earn movie credits.

    SM CINEMA Movie Format Points Value
    2017 CINELOKAL 1
    2017 2D 2
    2017 LARGE FORMAT 3
    2017 3D 4
    2017 DCC 4
    2017 XD 4
    2017 IMAX 5
  • No. For now, movie credits may only be exchange for ePLUS complimentary movie passes at the ePLUS booth.

  • Visit any ePLUS booth or online to check your credits. Fill out redemption form and present ePLUS card with any government-issued or school ID (for students) to claim the complimentary movie pass. In case a representative of the member will redeem, an authorization letter with the ID of the member, ID of the representative and ePLUS card must be presented. No ePLUS card, no redemption policy.

  • Membership renewal is easy onsite (ePLUS Booth at SM Cinema lobbies)
    Fill out the printed application form at the ePLUS booth
    Present a valid ID and pay amount for renewal (Php 150).
    Membership Renewal Freebies:
    • 1 Complimentary Movie Pass
    • 1 Caramelized Popcorn

    Membership is valid for 1 year, renewable every year.
  • Visit the Merchants tab of to know more about where you can pay using your ePLUS card. The website also shows existing promos and freebies.

  • Visit the Reloading tab of to know more about where you can top up your ePLUS card.
    Reload Amount:
    Minimum P100. No load limit. Increments of P100
    • Load is non-expiring.
    • Inactive cards (no usage for 2 years) is subject to a dormancy fee
  • Cash, Sodexo, and Debit Cards can be used when you reload at any SM Cinema Ticket Booth. However, for other reloading partners, only cash payment will be accepted.

  • At the ATM Machine
    • Insert your BDO ATM card
    • Go to Reloads
    • Select ePLUS Tap to Pay card
    • Confirm the P10 transaction fee notice by selecting Yes
    • Choose Account Type
    • Enter your ePLUS Tap to Pay Card Number
    • Select Reload Amount
    • Confirm summary of reload transaction by selecting Confirm
    • Enter your PIN Number
    • Get your card and transaction receipt once transaction is completed at the Cinema
    • After 1 hour, proceed to any ePLUS booth located in all SM Cinemas nationwide
    • Just inquire your balance at the ePLUS or ticket booth in order to complete the reloading transaction
    • Present your transaction slip to get the FREE Popcorn voucher

  • There are 3 ways:
    1. ePLUS members can check their available points when they visit any ePLUS booth located in all SM Cinema lobbies nationwide.
    2. You may also log on to to check your account and balance as of the previous day.
    3. If you have an Android phone with NFC capabilities, you may download the ePLUS Tap to Check App for FREE at Google Play.
    - In case of any discrepancies on the load usage, member can call Customer Care Hotline at 470-2222.

  • Partner Merchant - Counter Refund
    Refund procedure of the partner merchant would be followed.
    ePLUS members can refund via reload back to the card. Cash refund is not allowed.
    Merchant’s cashier can call Customer Care 4702222 for assistance
    For UV Terminals and Bus transactions, no reload back since tapping will be upon riding the vehicle.

  • Immediately report lost or stolen ePLUS cards to Customer Care 470-2222 or at the nearest ePLUS booth located in any SM Cinema lobby nationwide. Customer Care will validate member’s important details.

    To replace, member to visit any ePLUS booth, fill out a card replacement form and pay P100 for the issuance of the new card.

    Recovered load balance, transaction history, and movie credits will be transferred to the new card within a 48-hour clearing period.

  • The movie in the starter kit cannot be used to purchase a ticket online.
    *Initial Movie loaded in the card is Valid for 2 months

  • Yes, members can maintain more than 1 card.

  • No. Load and movie credits will be treated on a per card basis. We cannot combine load from multiple cards in 1 transaction.

  • Use of the ePLUS Load is transferrable as long as the card has sufficient load.
    Member is required to redeem using loyalty points.

  • Yes. Prepaid cards are available for this convenient gift-giving purpose.
  • Yes as long as there is sufficient balance. Single tap, single ticket policy applies.

  • Yes. Just fill out the parental consent on the application form.

  • Yes. You may use it as much as you want as long as you have sufficient credits.

  • You just need to activate your account at There are detailed instructions on how to register, use, and rewards for eplus online transactions.

  • Just tap your card at any SM Cinema ticket booth or at the eplus booth. Upon balance inquiry, the reader will display the current load and will also state if it is transferring any pending deferred reload.